Training & technical support
Successful operations need training and post-launch support
We help your team use the system and manage inquiries and operational issues in a structured way.
Support and training channels
Training & implementation
Comprehensive team training on the system and core functions.
- Hands-on user training
- Role-based training sessions
- Practical workshops
Remote support
Fast technical support via phone, email, or live chat.
- Support during business hours
- Fast response
- Technical issue resolution
Video tutorials
A video library explaining functions and processes step by step.
- Training videos
- Interactive lessons
- Ongoing updates
User guide
A comprehensive guide to every function and task in the system.
- Full Arabic guide
- Practical examples
- Q&A
Request tracking
A system to track support requests through to resolution.
- Request logging
- Status tracking
- Request history
On-site visits
On-site support visits when your team needs hands-on help.
- On-site support
- Additional training
- Complex issue resolution
Support levels
Choose the support level suited to your company size and needs
Standard support
Included in all plans
- ✓Remote support during business hours
- ✓User guide
- ✓Video tutorials
- ✓System updates
Advanced support
For companies that need broader support
- ✓Everything in standard support
- ✓Limited on-site visits
- ✓Additional team training
- ✓Process improvement consulting
Enterprise support
For large and multi-branch companies
- ✓Everything in advanced support
- ✓Dedicated account manager
- ✓Regular on-site visits
- ✓Custom report development